Support
Something broken, confusing, or missing? Write to us and a person will read it.
Email us directly at:
support@nosleepstudios.comWhat to include
The more of this you can tell us, the faster we can fix it:
- Device model
- Android version
- Game version, shown under About at the bottom of the Settings screen
- What happened, and what you expected instead
- A screenshot or screen recording, if you can catch it
Frequently asked questions
How do the controls work?
Swipe left or right to move the falling piece, tap to rotate it, and swipe down to drop it. Everything is reachable with one thumb.
How is my high score tracked?
Your best score is saved on your device and nowhere else. There is no account, no sign-in and no online leaderboard, so nothing about your play leaves the phone.
If you switch on Adjust start speed to my best score in Settings, beating your best also raises the speed the next run starts at. That setting is off until you turn it on.
Can I turn off the ghost piece?
Yes. Settings → Gameplay → Ghost Piece switches off the outline that shows where the current piece will land.
Does Tetrofall work offline?
Yes. Core gameplay works with no internet connection at all. Ads are the only part that needs one, so offline you simply see fewer of them.
Why do I see an ad?
Tetrofall is free, and ads are what pay for it. There are no in-app purchases. Rewarded ads, like the one that buys you a second chance after a run ends, are entirely optional and only play if you ask for them.
How do I turn off personalised ads?
Use the Personalised ads switch in Settings → Privacy & Legal. It is available to every player in every region, and takes effect straight away. Ads keep appearing, but they are no longer chosen from your interests.
Where the law requires a consent form, that form is also reachable from Settings → Privacy Settings. Full detail is in the Privacy Policy.
How do I delete what the game has stored?
Uninstalling removes the local save. If Android Auto Backup is on, delete the backup too from Google Drive → Manage backups, or reinstalling will restore your old settings. We hold no copy of any of it, because we run no server.
The game crashed or froze. Do you know?
No. Tetrofall ships with no crash reporting and no analytics, which means nothing reaches us automatically. If you hit a crash, telling us is genuinely the only way we find out.